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What if you can’t fix my computer
If our technician is unable to repair your computer due to lack of skill or knowledge, we do not charge. Not one single penny.
This guarantee only applies to computers running Microsoft Windows XP, 2000 and Vista. We do have specialised engineers to support Windows Server systems which is handled by our business division and has a separate warranty structure - please ask for details
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This guarantee does not apply in circumstances such as Data Recovery where we have the knowledge and skills but the data is impossible to retrieve.
The guarantee would also not apply if we are prevented from completing the work. Examples of this are if we are stopped from carrying out the work because of the costs, a problem with software licences or we are prevented from working on a computer because of warranty restrictions.
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Do you support Windows 98 or Millennium?
Windows 98 and Millennium are, in computer terms, very old operating systems and are unable to to cope with modern hardware and software demands. You would help yourself if you upgraded.
However, if you wish we can send an technician to assist to the best of our abilities. Unfortunately, as we no longer train our engineers for this kind of work, we cannot offer the “can’t fix, no charge” guarantee. Sorry.
What guarantees do you offer?
All hardware supplied is guaranteed for twelve months against manufacturing defects. The guarantee is limited to the cost for replacement item and the labour to replace.
Software problems rectified can only be guaranteed at the time of repair. Often it is impossible to tell what caused the problem initially and/or beyond our control therefore reoccurrence cannot be guaranteed against. The best prevention is to back up your data which we can help you with.
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What are your charges?
We always try to remain competitive and constantly review our pricing structures. We charge by the hour with a minimum charge of one hour. We openly admit that we are not the cheapest; our prices reflect a quality service.
What if I cancel?
Providing you can give us 24 hour notice of cancellation we will not make any charges. If this is not possible will charge the minimum one hour.
Do you repair printers or monitors?
Short answer, no. Printers and monitors cannot be economically repaired.
Are your technicians qualified?
The computer repair industry requires a special kind of knowledge which can only be obtained from experience. Let no one tell you different. All our engineers are carefully selected and have all the necessary experience required backed by our own technician support program.
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Do you repair laptops?
For software problems the answer is a big YES.
Hardware problem repairs are limited to hard disk drives, CD /DVD drives, power supplies and RAM. The other components are either too expensive to replace or only available supplied and fitted by the manufacturer.
Do you support businesses?
Yes we do support businesses under our normal working arrangements. Server systems are supported by a separate division within Tech-Unit. Please call for details.
What if I have a complaint?
If you have cause for complaint, be assured that we will take this very seriously. If your complaint is found to be justified, we will refund any charges relating to the complaint or quickly rectify the problem.
We want your recommendations and we want your future business.
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